Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, ' Get Started!'Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next Key features include: Outstanding four-layer protection. It cleans infections, prevents future infections, blocks malicious websites, and hides from malware. You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Malwarebytes Premium offers the most powerful protection ever, fighting threats that are too advanced for standard antivirus products. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Right click on Malwarebytes Tray Application. Locate Malwarebytes Tray Application in the list. Left click on the Startup tab in the Task Manager window. Left click on Task Manager in the menu that pops up. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Steps for Disabling Malwarebytes (MBAM) Premium Trial Popups: Right click on your Start button in the lower left hand corner.

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