Even if a new ID and password is provided for every session, if you give them to people you don’t know, you’re still at risk.

Users in this fraud case provided access codes to their devices to unknown persons. There is nothing wrong with the AnyDesk app itself. Why should people use it?ĪnyDesk is a secure software for remote connections, using banking-level security and encryption protocols. The post says lots of cases of the app being misuse have been reported and advises users to instead use apps that generate a new user ID and password for every session. The Bengaluru Police, on behalf of the cybercrime division of the CID, posted a warning about AnyDesk app on its Facebook page. If an institution tries contacting them, they should call the institution and ask whether the request is legitimate. We’ve ensured our users are continually reminded of the fact that they should only share access codes with people they know. In order to share codes in a safe way, users should carefully consider who the person asking for that type of information is. This diligent behavior should apply to any digital use-case and application. Users need to be very vigilant and treat their access codes in the same way they do their personal data and possessions. Unfortunately, this type of fraud is very common and a result of fraudsters gaining the trust of users and convincing them to share their access codes. The best defense against attacks like these is an informed and educated user. Have you experienced similar fraud incidents in other countries? What steps is AnyDesk taking to address concerns? Such fraud is only possible if the user grants someone access to their device and any such transactions are not due to an issue with AnyDesk’s application. Fraudsters using remote desktop applications such as (but not limited to) AnyDesk to gain remote access to a user’s mobile device and carry out transactions has become more frequent. Fraudsters are always looking for new channels to target people with. We’re sorry for those who have been affected by these scams. In addition, AnyDesk uses banking-standard TLS 1.2 technology to protect users’ computers, as well as RSA 2048 asymmetric key exchange encryption to verify every connection. It’s completely secure and a tool for when IT experts want to work on remote devices without being on-site. AnyDesk itself is secure, trusted and used by millions of people and 15,000 companies in 165 countries.

The RBI’s warning was not about AnyDesk as an application, but the scammers who use remote access software to pretend to be from banks and other institutions and trick users into giving them access.

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